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Frequently Asked Questions
General

Why should I use BHI instead of any other infusion company?


Patient Referral

What is the process for getting a patient on your service?
How do I refer a patient to your service?
Does the patient still have to come to the office for routine visits to see me?
What do you need from me after I refer my patient to your service?


Services

What services do you provide?
How will I have access to my patient records?
Who do I contact in your company if I have any questions or concerns?
What areas of a state do you cover?
If a patient travels to another state and needs a pump refill or pump check, how would you handle that?
Where else besides the patient's home can you refill a pump?
Do you have 24-hour coverage for patients with drug or pump issues?


Medications In Use

Do you use Lioresal or the compounded Baclofen?
Do you work with Prialt?


General

Why should I use BHI instead of any other infusion company?
BHI specializes solely in intrathecal therapies and provides national coverage in over 45 states with access to third party facilities.

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Patient Referral

What is the process for getting a patient on your service?
A patient referral starts on your end. Demographics, insurance cards, and most recent pump reading need to be faxed over to our Admissions department. We will verify the insurance and contact the patient. We will need to obtain a signed Medical Necessity Letter and orders from your office in order to receive insurance authorization. The length of this process depends on the patient's insurance. Please see referral sheet for further details.

How do I refer a patient to your service?
You can use the online referral form provided to you or you can fax your patient’s demographic information along with their most recent telemetry report.

Does the patient still have to come to the office for routine visits to see me?
Yes, you will still see your patients as often as you suggest. When the patient comes to your office for regular visits, you will now have more time for targeted and quality visits.

What do you need from me after I refer my patient to your service?
Sign orders when received; be proactive with patient care, access physician web portal.

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Services

What services do you provide?
We provide the following services:
  • Intrathecal pump refills
  • Dose Adjustments
  • Bolus
  • Dosage consulting for MDs
  • National network of services
How will I have access to my patient records?
You will be given access via user name and password to our physician web portal, where you will have access to all patient records 24 hours a day.

Who do I contact in your company if I have any questions or concerns?
You will contact our 24 hour monitoring center for all questions and concerns where you will have access to our specialized RNs and pharmacists.

What areas of a state do you cover?
If BHI is developed in a state, we will cover the entire state in entirety. Distance is not an issue.

If a patient travels to another state and needs a refill or pump check, how would you handle that?
BHI is a national home infusion company in 45 states and has a network of RNs across the country who are ready to assist the patient and the medical rep.

Where else besides the patient's home can you refill a pump?
We can refill and manage pumps in hospitals, nursing homes, rehab centers, group homes, school, work place, etc.

Do you have 24-hour coverage for patients with drug or pump issues?
Yes, we have a 24-hour monitoring center that is fully staffed with RNs and Pharmacists to address patients' clinical and non-clinical needs.

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Medications in Use

Do you use Lioresal or the compounded Baclofen?
We have and will only use the name brand Lioresal. We purchase from Medtronic and submit zip code reports monthly to credit the Medtronic reps for sales.

Do you work with Prialt?
Yes, BHI has a very successful Prialt program across the country. Our proactive approach allows us to maximize the full potential of the therapy and deliver quality care.

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| Physicians - Frequently Asked Questions - Mon May 14, 2012 12:00 PM